Today, trade relations have undergone a structural revision with the development of technology. In the periods when traditional communication tools were used, customer relations had a system based on dialogue, but nowadays, day-to-day life gaining tempo and the concept of time become a part of mechanism of production means to prevent dialogue. At this point, customers determine their satisfaction level according to whether their demands are met during the period they spend in the businesses they are guests.

ISO 10002 Certificate draws a roadmap for companies that cannot and cannot apply the demands of their target group. With this document, you can set up a communication strategy in which you can communicate with your customers, media, social environments and overall framework.